October 16, 2018

MarTech Series

Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity

Fuze Discover Empowers It Leaders to Make More Informed Business Decisions Based on Extensive Trend Analysis of Unified Communications Activity

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise,  announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019.

Currently Fuze includes Fuze View (formerly Fuze Data) which provides a snapshot of the organization’s daily/weekly activities to easily view real-time analytics of communications and collaboration usage patterns. Fuze Discover builds on these capabilities, combining detailed activity visualization, trends analysis, and in-depth customized reports. Organizations will be able to interactively explore centralized communications activity within the Fuze Platform.

According to an Accenture study, 79 percent of enterprise executives agree that companies that do not embrace big data will lose their competitive position and could face extinction. With the ability to analyze unified communications and collaboration activity from across the enterprise, Fuze Discover breaks down silos to uncover insights not previously possible. Leveraging insights from communications usage patterns across voice and video can help organizations identify macro trends helping them drive business efficiency and cross functional productivity, and gain a competitive edge.

Fuze Discover enables IT leaders to analyze the following:

  • True ROI: Ongoing real-time visibility measuring actual utilization with the baseline operational goals set at the start of the Fuze deployment
  • Adoption: IT leaders can evaluate product adoption by department and global regions, helping to identify enablement gaps post deployment and prioritize training and additional onboarding tactics
  • Usage Patterns: Organizations can measure usage patterns by department and global regions to help uncover and address cross-functional team misalignment and trends around device preferences, such as mobile and softphone versus a traditional hardphone that can lead to cost savings
  • Performance Metrics: Customers can benchmark workforce effectiveness against communications patterns to determine how, when, and where teams do their best work. For example, organizations can answer the question, “what time of day is my sales or engineering team the most productive?”

Read more: https://martechseries.com/analytics/fuze-unlocks-business-insights-fuze-discover-interactive-exploration-real-time-communications-activity/